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Resolving issues when your credit menu fails

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Sometimes y'all're unable to submit or update your credit carte du jour information. This commodity describes some common error messages and how to solve them.

This commodity contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You might one of the post-obit transaction errors when you submit your credit carte information. Frequently, a call to the credit carte provider resolves many of the problems that crusade this type of error, including: holds, credit limit bug, and transaction limits.

If you receive an error message upon saving the bill of fare, please attempt re-entering your card once more after clearing enshroud/cookies, but by using a different browser with the following criteria in mind:

• Cardholder  field contains only the first and concluding name of the cardholder when possible. Omit middle initials, middle names, and business names (unless the business organization name is the sole name on the card).
• Postal Code  field contains but the first five digits if you lot are in the United States. Do not include any extensions.
• State is required if you lot are in the Us.

Resolving payment errors

You might see a payment mistake when you log in, after you lot have entered your credit card data. We sympathise that cards elapse and things happen, then Zendesk provides a grace period assuasive fourth dimension to update the card.

In this instance, you have an open invoice that we were unable to charge to your bill of fare on file.

With each failed charge, an email with more information about the specific payment try, including an mistake code and description, is sent to the billing contact(due south) for the account. The most common fault codes are listed in the next section.

Often these types of errors can be solved by updating your credit carte data, to update your credit menu on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table show some common mistake codes that might occur.

Error Lawmaking	Description	Resolution
4 - Concord-call	Pick-upwards card (no fraud)	Your carte may have been reported lost or stolen, or the account has been closed. Phone call your credit card issuer (the telephone number is usually on the back of your card) to resolve the effect.
five - Refuse	Practice non honor	Telephone call your credit card issuer (the phone number is usually on the dorsum of your card).
fourteen - Card No. Fault	Invalid card number	Re-submit your credit card, in case you entered your card number incorrectly, or utilize a different credit card.
41 - Hold-telephone call	Pick-upwardly card (fraud: lost carte)	Your bill of fare may have been reported equally lost or stolen, or the account has been closed. Call your credit card issuer (the phone number is usually on the dorsum of your card) to resolve the outcome.
51 - Refuse	Insufficient funds	Submit payment using a dissimilar credit card or telephone call your credit card issuer (the phone number is normally on the back of your menu) to make sure y'all have sufficient funds to brand the payment.
54 - Expired Menu	Credit menu has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new carte du jour number.
57 -Serv not allowed	Transaction not approved	Call your credit card issuer (the phone number is unremarkably on the dorsum of your card) and inquire them to corroborate the transaction.
430190 - Not authorized	Banking concern has declined the transaction	Telephone call your credit carte du jour issuer (the phone number is usually on the back of your card) and ask them to corroborate the transaction.
430285 - Exercise not honor	Depository financial institution has declined the transaction	Call your credit bill of fare issuer (the telephone number is usually on the back of your card) and ask them to approve the transaction.
430360, 100 -- Non authorized, REJECTED	Insufficient funds in your business relationship	Submit payment using a different credit card or call your credit carte du jour issuer (the telephone number is usually on the back of your card) to make sure you have sufficient funds to make the payment.
430357 - Lost or Stolen Bill of fare	Bank has frozen your bill of fare considering the card may have been stolen or is missing	Contact your bank to have your card reactivated or ask the bank to upshot you a new one.
430306 - Expired Carte	Credit card has expired.	Submit payment with a credit bill of fare that isn't expired and update your payment data with the new card number.

Contacting Zendesk Client Support

If you proceed to receive errors and your credit carte provider cannot resolve the issue, contact Zendesk Customer Back up for help. Provide the last 4 digits of your credit carte, your subdomain (for example, mycompany.zendesk.com), the error code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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