Cannot Install Flash Close Browser Continue
cannot install new adobe flash player, download tells me to turn firefox off, i can't figure out how to do this. i get this message even when i try from your request to upload new program. karen miller
please help i found some info but it's too high tech for me to understand example go taskmaster>processes tab exit firefox.exe. can't even figure out where this is! if firefox is going to control upgrades then there should be a less frustrating way to achieve this!!! please advise my next step is uninstall firefox & use another internet program.
please help i found some info but it's too high tech for me to understand example go taskmaster>processes tab exit firefox.exe. can't even figure out where this is! if firefox is going to control upgrades then there should be a less frustrating way to achieve this!!! please advise my next step is uninstall firefox & use another internet program.
Chosen solution
Firefox must not be open when the Flash installer is run. Use the following information and instructions.....
There are 2 versions of Adobe Flash:
- an ActiveX version for IE only
- a Plugin version for most other browsers including Firefox
- On a Windows system, you should always update both individually.
You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
- only the most popular/used Plugins are known by this page
- page will detect only installed, enabled Plugins
Install or update Adobe Flash
- Using Firefox , go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
- http://get.adobe.com/flashplayer
- When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
- Click or double-click on the file you just saved to your desktop
- In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
- The "Install" button in the lower right corner will now be highlighted, click it.
- The installation is quick.
- Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
- To update/install the ActiveX version for IE only , repeat the process, but use IE to go to the above website .
If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
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All Replies (8)
Chosen Solution
Firefox must not be open when the Flash installer is run. Use the following information and instructions.....
There are 2 versions of Adobe Flash:
- an ActiveX version for IE only
- a Plugin version for most other browsers including Firefox
- On a Windows system, you should always update both individually.
You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
- only the most popular/used Plugins are known by this page
- page will detect only installed, enabled Plugins
Install or update Adobe Flash
- Using Firefox , go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
- http://get.adobe.com/flashplayer
- When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
- Click or double-click on the file you just saved to your desktop
- In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
- The "Install" button in the lower right corner will now be highlighted, click it.
- The installation is quick.
- Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
- To update/install the ActiveX version for IE only , repeat the process, but use IE to go to the above website .
If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
Firefox must not be open when the Flash installer is run. Use the following information and instructions..... There are 2 versions of Adobe Flash: *an '''ActiveX version''' for IE only *a '''Plugin version''' for most other browsers including Firefox *On a Windows system, you should always update both individually. '''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button. Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/ *only the most popular/used Plugins are known by this page *page will detect only installed, '''''enabled''''' Plugins '''<u>Install or update Adobe Flash</u>'''<br /> #'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus": #*http://get.adobe.com/flashplayer #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit) #Click or double-click on the file you just saved to your desktop #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box #*The "Install" button in the lower right corner will now be highlighted, click it. #*The installation is quick. #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/ #To update/install the ActiveX version for IE '''''only''''', repeat the process, '''<u>but use IE to go to the above website</u>'''. '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Modified by SafeBrowser
i followed the directions to a tee, but when going into check plugin it says it is disabled, everything plug-in is enabled in my Q. and to check installation it is empty. flash player 11 downloads successful, is functioning with internet explorer & in computer programs. is there something else i need to do? karen
i followed the directions to a tee, but when going into check plugin it says it is disabled, everything plug-in is enabled in my Q. and to check installation it is empty. flash player 11 downloads successful, is functioning with internet explorer & in computer programs. is there something else i need to do? karen
continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list . karen
continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list . karen
karenmillerrn said:
- "...but when going into check plugin it says it is disabled,"
- "everything plug-in is enabled in my Q."
- "and to check installation it is empty."
Sorry, but I do not understand what you are saying.
karenmillerrn said: "continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list"
It will be shown in Add-ons > Plugins as "Shockwave Flash (version)"
Questions:
- Did you download for both Firefox and IE as instructed?
- And did you run both installers after downloading?
- Is your Windows Vista 32-bit or 64-bit?
- http://www.mydigitallife.info/how-to-check-if-windows-vista-xp-and-2003-system-is-32-bit-or-64-bit-x86-or-x64-version/
- If your Vista is 64-bit, try downloading the 32-bit Firefox installer from the following, SAVE it to your hard drive, close Firefox (Firefox button > Exit OR File > Exit), then run the installer. Test the installation at the test link in step 4 in my first post (with Firefox) to see if the installation was successful.
- Direct link to Adobe site for 32-bit installer for Firefox: http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe
If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
karenmillerrn said: *'''''"...but when going into check plugin it says it is disabled,"''''' *'''''"everything plug-in is enabled in my Q."''''' *'''''"and to check installation it is empty."''''' Sorry, but I do not understand what you are saying. karenmillerrn said: '''''"continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list"''''' It will be shown in ''Add-ons > Plugins'' as "Shockwave Flash ''(version)''" Questions: #Did you download for both Firefox and IE as instructed? #And did you run both installers after downloading? #Is your Windows Vista 32-bit or 64-bit? #*http://www.mydigitallife.info/how-to-check-if-windows-vista-xp-and-2003-system-is-32-bit-or-64-bit-x86-or-x64-version/ #*If your Vista is 64-bit, try downloading the 32-bit Firefox installer from the following, SAVE it to your hard drive, close Firefox (''Firefox button > Exit'' '''''OR''''' ''File > Exit''), then run the installer. Test the installation at the test link in step 4 in my first post (with Firefox) to see if the installation was successful. #**Direct link to Adobe site for 32-bit installer for Firefox: http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Modified by SafeBrowser
flash player downloaded in IE & 32bit vista in firefox, confirm both are in PC programs. test installation in firefox message"this plug-in is disabled". test installation in IE "have version 11,1,102,55 installed. in firefox drop down in add-on, there is no flash player in plug-ins please advise karen
flash player downloaded in IE & 32bit vista in firefox, confirm both are in PC programs. test installation in firefox message"this plug-in is disabled". test installation in IE "have version 11,1,102,55 installed. in firefox drop down in add-on, there is no flash player in plug-ins please advise karen
karenmillerrn wrote: "in firefox drop down in add-on, there is no flash player in plug-ins"
Did you use Firefox to separately download the Flash installer for Firefox? IE will download only the installer for IE. Re-read my original reply for clarification and information. Same as my Questions 1 and 2 above.
Item 3 under my Questions, above, is important. It has a direct download link for the installer for Vista 32-bit Firefox. Did you try that?
If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
<u>karenmillerrn wrote</u>: '''''"in firefox drop down in add-on, there is no flash player in plug-ins"''''' Did you use Firefox to separately download the Flash installer for Firefox? IE will download only the installer for IE. Re-read my original reply for clarification and information. Same as my Questions 1 and 2 above. Item 3 under my Questions, above, is important. It has a direct download link for the installer for Vista 32-bit Firefox. Did you try that? '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Modified by SafeBrowser
yes separately down loaded for firefox & IE, used vista 32 bit direct download link still unable to use adobe flash play in firefox. karen
yes separately down loaded for firefox & IE, used vista 32 bit direct download link still unable to use adobe flash play in firefox. karen
Success! Adobe Flash now installed. Thank you.
Success! Adobe Flash now installed. Thank you.
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Source: https://support.mozilla.org/en-US/questions/901084
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